Work somewhere you will make a difference while supporting a cause you love.

Current Openings

Join our team of dedicated experts, today!  If you have a calling to enrich the lives of seniors and individuals with disabilities by increasing their ability to be self-sufficient in their own homes, check out Help At Your Door’s career opportunities.

ABOUT HELP AT YOUR DOOR

Help At Your Door is a nonprofit organization that serves thousands of seniors, individuals with disabilities, and caregivers across the greater metro area of Minneapolis and St. Paul. Our mission is to help seniors and individuals with disabilities maintain their independence and continue living in their homes. Help At Your Door’s core service areas include: grocery assistance, home support, and transportation.

Help At Your Door is an Equal Opportunity Employer.

 

STORE COORDINATOR (PART-TIME)

Help At Your Door seeks a Store Coordinator with a keen eye for detail and experience in managing processes. Acting as the primary grocery store contact, this position is responsible for overseeing in-store shopping for clients’ orders, including supervising volunteers, reviewing item selection for accuracy, and monitoring the packing process. In addition, this position provides customer support for the organization, assisting with client inquiries and order placement. This is an opportunity to work in a mission-driven, high-performing organization that emphasizes work-life balance.

Hours: Monday -Friday, 7:00 am – 10:00 am

RESPONSIBILITIES

• Oversee daily client order management, including downloading, printing, identifying potential issues (seeking clarification prior to shopping), crosschecking items (prior to checkout), preparing documentation for drivers, and submitting paperwork to the office
• Work with store cashiers to prepare for order check out and end of day accounting transactions
• Regularly review and update order placement and shopping procedures to ensure efficiency
• Supervise volunteers and shopper list, assisting with training and communicating changes, needs, and attendance to the Volunteer Manager
• Maintain supplies and equipment for use
• Complete client in-take process and maintain records, including initial screening, registration, data compilation for reporting, and collaboration with referral sources and providers
• Respond to daily incoming calls from clients, providing general customer service and resolving issues as needed
• Assist with delivery of services, including placing phone orders using the online system and coordinating staff and client schedules
• Conduct follow-up phone calls to assess satisfaction of services and retrieve required client information
• Comply with professional ethics and confidentiality standards

QUALIFICATIONS

• Strong organizational skills and attention to detail
• Ability to work independently with minimal supervision
• Ability to establish and maintain trusting relationships
• Comfortable with decision-making and problem-solving
• Sensitivity to confidential matters
• Capacity to view all persons positively, recognize strengths, and respect points of view
• Physical requirements include, but are not limited to: ability to lift 25lbs, stoop, bend and stand

EXPERIENCE

• 1 year of supervisory experience, volunteer management preferred
• Associates degree required or equivalent work experience
• Knowledge and passion for senior services
• Knowledge of basic computer programs and proficiency in Microsoft Office Suite products, telephone lines, and other office equipment

 

OPERATIONS MANAGER (EXEMPT, FULL-TIME)

Help At Your Door seeks an Operations Manager with proven leadership skills and who is excited about developing cutting-edge processes that deliver quality services to the seniors and families that we serve. With demonstrated talent in identifying opportunities for growth and improving system efficiency through careful analysis and planning, this individual will oversee operations and help ensure that client needs are met. This is an opportunity to work in a mission-driven, high-performing organization that emphasizes work-life balance.

RESPONSIBILITIES

• Responsible for setting production schedules and staffing plans to ensure all services are in line with operational and strategic objectives
• Supervises and provides leadership to build and maintain a strong client-service staff team through effective communication, recruiting, training, coaching, and planning
• Reviews and optimizes department work flow and systems to increase efficiency while ensuring the delivery of high-quality services; this includes standardizing, documenting, and executing procedures for grocery assistance, transportation and home support services
• Establishes an operations infrastructure in collaboration with the Executive Director that allows for sustainable and incremental growth, including in the analysis, planning, and implementation of new and related services to seniors that will improve clients’ ability to remain in their homes
• Evaluates existing strategies and evolves plans as appropriate to remain competitive in the changing market landscape
• Reports outcomes and develops plans for reaching financial targets
• Provides leadership in aligning the organization with health and safety standards and best practices
• Reviews and approves equipment needs

QUALIFICATIONS

• Dedicated to providing the highest standard of quality service and willingness to be on call as needed
• Skilled in problem solving and navigating complex problems with multiple variables
• Ability to work independently, meet deadlines and successfully manage multiple tasks
• Excellent communication and organization skills required
• Ability to keep accurate records and documentation
• Ability to establish and maintain trusting relationships while working with partners, management, staff, and clients

EXPERIENCE

• Bachelor’s degree and five years of operations leadership experience required or 15 years of operations leadership experience
• Strong understanding of technology and systems management. Experience with implementing new software preferred.
• Proficiency in Microsoft Office Suite products, telephone lines, and basic office equipment
• General knowledge of GPS and routing preferred

 

HOME SUPPORT SPECIALIST (PART-TIME)

Help At Your Door, a rapidly growing senior services nonprofit, seeks a part-time Home Support Specialist. The ideal candidate is passionate about serving the aging population by assisting clients with in-home chores that they may struggle to complete.

RESPONSIBILITIES

• Cleaning – duties vary by client, but may include tasks such as vacuuming, sweeping, mopping, dusting and washing surfaces
• Light home repairs such as painting walls, hanging pictures, installing accommodation features, etc.
• Tackle heavy cleaning jobs upon request
• Notify management of additional repairs at client homes that may be needed
• Follow basic billing procedures
• Distribute client surveys and marketing materials as needed
• Mix and dispose of cleaning solutions appropriately
• Comply with professional ethics and confidentiality standards

QUALIFICATIONS

• Ability to walk, bend, push, pull and lift repetitively during working house as well as handle equipment used in cleaning
• Excellent communication skills and ability to work as a team
• Self-motivation and the ability to identify and complete needed tasks without direct supervision
• Ability to keep accurate records and documentation
• Capacity to view all persons positively, recognize strengths, and respect points of view
• At least 18 years old
• Reliable transportation
• Respect for clients’ personal property

EXPERIENCE

• High School diploma or equivalent
• Proficiency in using Outlook and basic office equipment
• Cleaning experience a plus!

 

PERSONAL DRIVER (PART-TIME)

Part-time: The Personal Driver provides companionship while transporting clients in a safe manner to and from appointments, visits, events, or errands. Duties vary by client, but may include driving clients to locations and light assistance into and out of vehicles as well as escorting clients into and out of their homes and other buildings.  The individual reports to the Director of Operations. The successful candidate will have a commitment and passion for Help At Your Door’s nonprofit mission of helping seniors and people with disabilities remain at home.

Qualifications include: A high school diploma or equivalent and at least 21 years of age. Reliable transportation, valid driver’s license, current insurance and a clean driving record for the past three years are required. Basic computer proficiency and ability to use navigate/use GPS are also required. Respect for clients’ personal property and adherence to privacy and confidentiality rights is a must.

To apply, please complete the submission form below and upload your cover letter and resume. No phone calls, please.

Serving the seven-county Twin Cities metropolitan area since 1984

(651) 642-1892

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