To apply, email your cover letter, resume, and salary requirements to humanresources@helpatyourdoor.org

ABOUT HELP AT YOUR DOOR

HELP AT YOUR DOOR IS AN EQUAL OPPORTUNITY EMPLOYER. 

CURRENT OPENINGS

Volunteer Manager, Full-time

RESPONSIBILITIES

• Create and implement a strategic plan to recruit qualified volunteers from diverse sources, including corporations, faith-based organizations, colleges/universities, online postings, and community events.
• Interview, orient, and place incoming volunteers in appropriate roles.
• Manage and retain current volunteers through ongoing training, communication, surveys, appreciation, and recognition. This includes planning and facilitating appreciation event(s).
• Build and maintain partnerships with vital non-profits.
• Develop volunteer opportunities for corporate groups to increase organization visibility.
• Channel volunteer resources to meet the needs of staff and clients by identifying volunteer-specific skills/strengths and creating new volunteer opportunities when necessary.
• Develop, administer, and update standardized training processes and materials for all volunteers.
• Interact with volunteers and paid staff in stores to evaluate performance consistency and the need for ongoing training.
• Attend key staff meetings as scheduled to facilitate ongoing communication.
• Maintain organized, updated volunteer records, including a volunteer database, volunteer files, policy manuals, monthly reports, and supporting operations with current rosters of volunteer shoppers.
• Serve as a representative in the community with presentations, communicating the ongoing need for clients, volunteers, and supporters to current and potential partners.
• Work with the board community engagement committee.
• Keep current on volunteer trends and continuing education via webinars, blogs, and other training. opportunities.
• Monitor volunteer program expenses to ensure compliance with allotted budget amounts.
• Perform related duties as assigned.

QUALIFICATIONS

• Six or more years of experience in volunteer coordination and management
• Bachelor’s degree or equivalent work experience in social service, corporate and/or non-profit
• Detail-oriented, strong planning and organization skills—ability to prioritize projects
• Excellent written and oral communication skills; ability to make group presentations
• Ability to work and communicate with volunteers, staff, and clients in a positive, tactful, and professional manner to foster teamwork among a diverse group of individuals
• Proficiency with Microsoft Office software and database applications
• Interest and/or experience working with aging individuals or people with disabilities

Program Manager, Full-time

RESPONSIBILITIES

• Supervises and provides leadership to build and maintain a strong client-service staff team through effective communication, training, coaching, and planning.
• Reviews and optimizes department workflow and systems to increase efficiency while ensuring the delivery of high-quality services; this includes standardizing, documenting, and executing procedures for transportation, grocery, and home support services.
• Works closely with the Volunteer Manager to identify volunteer needs and troubleshoot concerns.
• Oversees staff and volunteers to ensure that service requests are fulfilled in a timely manner.
• Establishes an operations infrastructure in collaboration with the Executive Director that allows for sustainable and incremental growth, including in the analysis, planning, and implementation of new and related services to seniors that will improve clients’ ability to remain in their homes.
• Evaluate existing strategies and evolve plans to remain competitive in the changing market landscape.
• Reports outcomes and develops plans for reaching program goals.

QUALIFICATIONS

• Dedicated to providing the highest standard of quality service
• Skilled in problem-solving and navigating complex problems with multiple variables
• Ability to work independently, meet deadlines, and successfully manage multiple tasks
• Excellent communication and organization skills required
• Ability to keep accurate records and documentation
• Ability to establish and maintain trusting relationships while working with partners, management, staff, and clients

EXPERIENCE

• Bachelor’s degree and five years of nonprofit leadership experience required
• Strong understanding of technology and systems management. Experience with implementing new software preferred.
• Proficiency in Microsoft Office Suite products, telephone lines, and basic office equipment
• General knowledge of GPS and routing preferred
• Supervisory experience required

Driver, Part-time

RESPONSIBILITIES

• Assist with checking orders for accuracy.
• Load groceries into delivery vans in an efficient and sequenced manner.
• Drive the delivery vehicle on predetermined routes to clients’ homes. 
• Follow food safety guidelines.
• Cultivate and sustain wholesome communication and service relations with clients.
• Unload groceries at clients’ homes; check orders against receipts and products as needed; and collect client payments, including calculating appropriate deductions such as coupons or returns.     
• Collect payments and documentation submitted to the office accurately and in a timely manner, as prescribed by internal procedures.
• Accept returned products from clients and return them to the appropriate location per set procedures.
• Alert appropriate office personnel of questionable circumstances at client sites.
• Proper vehicle maintenance and upkeep within provided parameters.
• Deliver food shelf orders to predetermined recipients.                                                        

QUALIFICATIONS

• Excellent driving record
• Prior delivery/professional driving experience preferred
• Job requires lifting and carrying 25-30 pounds
• Job may require periods of stooping, bending, sitting, or standing
• Experience with technology and automated processes and reporting
• Professionalism in representing Help At Your Door’s image to clients, volunteers, store staff, and community
• Attention to detail, good organizational skills
• Ability to read and write English
• Passion for serving older adults and individuals with disabilities

Client Transportation Professional, Part-time

RESPONSIBILITIES

• Use your own reliable vehicle to transport seniors to and from requested destinations.
• Bring a professional and warm demeanor, listening and relating to older adults in a friendly and non-judgemental manner.
• Assist clients in and out of your vehicle.
• Report to the Volunteer Manager and collaborate with staff and volunteers as needed.
• Schedule rides using software to provide high-quality service.
• Work independently while being flexible and following directions.
• Maintain the confidentiality of client information.
• Complete other duties as assigned.

QUALIFICATIONS

• Be at least 21 years of age and have a high school diploma or equivalent.
• Hold a valid MN driver’s license and provide proof of motor vehicle insurance with minimum liability limits of $100,000 for each person/$300,000 for each accident.
• Have a clean driving record for the past three years, including passing a driver’s license check and a criminal background check.
• Possess the ability to use GPS systems and basic computer proficiency (email and internet).

PHYSICAL REQUIREMENTS

• Must have the ability to drive, sit, stand, bend, and lift intermittently during working hours.
• Must be able to effectively communicate in spoken and written English.
• Must be able to lift and stow mobility aides, such as wheelchairs, on occasion.

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