Work somewhere you will make a difference while supporting a cause you love.
We are a small, non-profit team dedicated to serving older adults and individuals with disabilities. APPLY FOR A JOBContact UsABOUT HELP AT YOUR DOOR
- Make a difference in the lives of seniors or people with disabilities
- Join a great team of coworkers in a small, friendly office environment
- Work-life balance
- Health, dental, and vision coverage
- 401K with up to 2% match
- PTO and paid holidays
HELP AT YOUR DOOR IS AN EQUAL OPPORTUNITY EMPLOYER.
CURRENT OPENINGS
Client Services Specialist, Full-time
Help At Your Door seeks a Client Service Specialist with strong interpersonal attributes and who is dedicated to providing outstanding support to the seniors and families that we serve. This position is responsible for acting as a point of contact for our clients while providing assistance with securing new clients and delivering services. This is an opportunity to work in a mission-driven, high-performing organization.
RESPONSIBILITIES
- Respond to daily incoming calls from clients, providing general customer service and resolving issues as needed
- Assist with delivery of services, including placing phone orders using online system and coordinating staff and client schedules
- Conduct follow up phone calls to assess satisfaction of services and retrieve required client information
- Comply with professional ethics and confidentiality standards
QUALIFICATIONS
- Ability to keep accurate records and documentation
- Ability to establish and maintain trusting relationships and work across departments to achieve an end goal
- Sensitivity to confidential matters
- Capacity to view all persons positively, recognize strengths, and respect points of view
- Understanding of the aging process and the challenges of families related to caregiving
EXPERIENCE
- 2 years of experience working with clients
- Associates degree required (B.A. or B.S. preferred)
- Knowledge and passion for senior services
- Proficient in Microsoft Office Suite products, telephone lines, and basic office equipment
Administrative Assistant, Full-time or Part-time
The primary function of this position is to provide support for administrative activity in an effective and efficient manner to support seniors and people with disabilities. This position is responsible for ensuring that daily office tasks are completed while assisting with larger projects as needed.
RESPONSIBILITIES
- Handling incoming and outgoing communications
- Maintaining database systems and filing
- Ordering and organizing office supplies
- Scheduling and calendar management
- Organizing and processing mailings
- Helping with event planning
- Processing client paperwork
QUALIFICATIONS
- Strong technology and Internet skills required
- Ability to multi-task, with strong organizational skills and attention to detail
- Excellent interpersonal skills
- Ability to work with internal management and staff, outside clients, and donors
- Sensitivity to confidential matters
EXPERIENCE
- 2 years of experience working in an office
- Associates degree required (B.A. or B.S. preferred)
- Knowledge and passion for senior services
- Proficient in Microsoft Office Suite products, telephone lines, and basic office equipment
