Work somewhere you will make a difference while supporting a cause you love.
We are a small, non-profit team dedicated to serving older adults and individuals with disabilities.To apply, email your cover letter, resume, and salary requirements to humanresources@helpatyourdoor.org
ABOUT HELP AT YOUR DOOR
- Make a difference in the lives of seniors or people with disabilities
- Join a great team of coworkers in a small, friendly office environment
- Work-life balance
- Health, dental, and vision coverage
- 401K with up to 2% match
- PTO and paid holidays
HELP AT YOUR DOOR IS AN EQUAL OPPORTUNITY EMPLOYER.
CURRENT OPENINGS
Personal Driver, Part-time
Help At Your Door seeks a Personal Driver passionate about making a difference in the lives of others. As a Personal Driver, you will have the opportunity to provide companionship while transporting clients to and from appointments, visits, events, or errands. Duties vary by client but may include driving seniors to locations, light assistance getting into and out of vehicles, handling and stowing mobility aides such as walkers or collapsible wheelchairs, and escorting clients into and out of their homes and other buildings.
RESPONSIBILITIES
- Knows and fulfills the clients’ requested services, including driving clients to and from appointments, visits, events, or errands; providing light assistance into and out of vehicles; and escorting clients into and out of their homes and other buildings.
- Transports clients safely and lawfully, including using seat belts for all individuals in the vehicle.
- Keeps appointments and adheres to agreed-upon schedules.
- Records time and mileage using the online scheduling system promptly.
- Ensures all clients are treated with kindness, dignity, and respect.
- Follows the clients’ directives to help them complete their trips.
- Reports any concerns about the client’s health and safety to the organization.
- Respects clients’ property rights, maintaining clients’ rights to privacy and confidentiality.
- Follows established safety precautions when performing all duties and reports all accidents and injuries to Help At Your Door.
- Practices and performs all assigned tasks by established agency policies and procedures, as the Director of Operations instructed.
- Notifies the organization if unable to fulfill a scheduled shift or unable to arrive on time.
QUALIFICATIONS
- Must pass driver’s license check and criminal background check
- Hold a valid MN driver’s license and provide proof of motor vehicle insurance with minimum liability limits of $100,000 for each person/$300,000 for each accident
- Possess a clean driving record for the past three years
- Owns reliable transportation that is appropriate for transporting seniors
- Has the ability to navigate/use GPS
- Can assist clients into and out of the vehicle
- Has the ability to work independently, be flexible, and follow directions
- Possesses basic computer proficiency, i.e., email, internet
- Is professional in appearance and demeanor
- Is a minimum of twenty-one years of age and has a high school diploma or equivalent
- Maintains the confidentiality of client information
- Works harmoniously with staff and clients
- Listens and relates to older people in a warm, friendly, and non-judgmental manner and has an interest in Help At Your Door’s mission of helping seniors continue living in their homes
PHYSICAL REQUIREMENTS
- Must have the ability to drive, sit, stand, bend, and lift intermittently during working hours
- Must be able to communicate in spoken and written English effectively
- Must be able to lift and stow mobility aides, such as wheelchairs, on occasion
WORKING CONDITIONS/LOCATION
- Personal Driver works in their own vehicle.
- May interact with clients, their family members, volunteers, personnel, visitors, etc.
To apply, email your cover letter, resume, and salary requirements to humanresources@helpatyourdoor.org
Receptionist, Full-time
Help At Your Door seeks a Receptionist to serve as the front-line and initial point of contact between the office staff and many key constituents—primarily clients, potential clients, and caregivers. The receptionist must provide excellent service to our clients and share our commitment to helping seniors and individuals with disabilities maintain their independence and continue living in their homes.
RESPONSIBILITIES
- Receive incoming phone communications (answered between the hours of 9:00 a.m. and 3:00 p.m.) – respond, triage, and follow up as necessary;
- Support the administrative duties of the office, which include (but are not limited to):
- Managing incoming and outgoing mail and shipments
- Keeping detailed phone logs of incoming service requests and inquiries
- Data entry
- Other duties as assigned.
REQUIREMENTS
- 1 – 3 years experience in client services, customer support, or a relevant administrative role
- Excellent communication skills and ability to interact effectively with various constituents
- Commitment to our mission of supporting seniors and adults who are homebound, along with a demonstrated ability to treat clients with dignity, respect, and kindness
- Experience working in health care or with older adults or people with disabilities preferred
To apply, email your cover letter, resume, and salary requirements to humanresources@helpatyourdoor.org
Transportation Program Manager, Full-time
Help At Your Door seeks a Transportation Program Manager with proven leadership skills who is excited about developing cutting-edge processes that deliver quality services to the seniors and families that we serve. With demonstrated talent in identifying opportunities for growth and improving system efficiency through careful analysis and planning, this individual will oversee transportation and home support programs and help ensure client needs are met. This is an opportunity to work in a mission-driven, high-performing organization emphasizing work-life balance.
RESPONSIBILITIES
- Supervises and provides leadership to build and maintain a strong client-service staff team through effective communication, training, coaching, and planning.
- Reviews and optimizes department workflow and systems to increase efficiency while ensuring the delivery of high-quality services; this includes standardizing, documenting, and executing procedures for transportation services.
- Source volunteer drivers, identify volunteer needs, and troubleshoot concerns.
- Interview, orient, and place incoming volunteer drivers.
- Schedule and oversee volunteers/staff to ensure service requests are promptly fulfilled.
- Maintain organized volunteer records, including a volunteer database and volunteer files.
- Establishes an operations infrastructure in collaboration with leadership that allows for sustainable and incremental growth, including in the analysis, planning, and implementation of new and related services to seniors that will improve clients’ ability to remain in their homes.
- Evaluate existing strategies and evolve plans to remain competitive in the changing market landscape.
- Reports outcomes and develops plans for reaching program goals.
QUALIFICATIONS
- Dedicated to providing the highest standard of quality service
- Skilled in problem-solving and navigating complex problems with multiple variables
- Ability to work independently, meet deadlines, and successfully manage multiple tasks
- Excellent communication and organization skills are required
- Ability to keep accurate records and documentation
- Ability to establish and maintain trusting relationships while working with partners, management, staff, and clients
EXPERIENCE
- Bachelor’s degree and two years of nonprofit experience preferred.
- Strong understanding of technology and systems management. Experience with implementing new software preferred.
- Proficiency in Microsoft Office Suite products, telephone lines, and basic office equipment.
- General knowledge of GPS and routing is preferred.
- Supervisory experience is required.
To apply, email your cover letter, resume, and salary requirements to humanresources@helpatyourdoor.org
Driver, Part-time
Drivers deliver grocery orders to the people we serve and are Help At Your Door’s representatives in the clients’ homes. Additionally, they partner with other community organizations to provide food shelf orders to seniors and people with disabilities.
RESPONSIBILITIES
- Assist with checking orders for accuracy.
- Load groceries into delivery vans in an efficient and sequenced manner.
- Drive the delivery vehicle on predetermined routes to clients’ homes.
- Follow food safety guidelines.
- Cultivate and sustain wholesome communication and service relations with clients.
- Unload groceries at clients’ homes; check orders against receipts and products as needed; and collect client payments, including calculating appropriate deductions such as coupons or returns.
- Collect payments and documentation submitted to the office accurately and in a timely manner, as prescribed by internal procedures.
- Accept returned products from clients and return them to the appropriate location per set procedures.
- Alert appropriate office personnel of questionable circumstances at client sites.
- Proper vehicle maintenance and upkeep within provided parameters.
- Deliver food shelf orders to predetermined recipients.
QUALIFICATIONS
- Excellent driving record
- Prior delivery/professional driving experience preferred
- Job requires lifting and carrying 25-30 pounds
- Job may require periods of stooping, bending, sitting, or standing
- Experience with technology and automated processes and reporting
- Professionalism in representing Help At Your Door’s image to clients, volunteers, store staff, and community
- Attention to detail, good organizational skills
- Ability to read and write English
- Passion for serving older adults and individuals with disabilities
To apply, email your cover letter, resume, and salary requirements to humanresources@helpatyourdoor.org
Client Transportation Professional, Part-time
Help At Your Door seeks a Client Transportation Professional to provide rides to and from appointments, errands, visits, and events for seniors and people with disabilities. The successful candidate enjoys connecting with people served and providing exceptional service.
RESPONSIBILITIES
- Use your own reliable vehicle to transport seniors to and from requested destinations.
- Bring a professional and warm demeanor, listening and relating to older adults in a friendly and non-judgemental manner.
- Assist clients in and out of your vehicle.
- Report to the Volunteer Manager and collaborate with staff and volunteers as needed.
- Schedule rides using software to provide high-quality service.
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Work independently while being flexible and following directions.
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Maintain the confidentiality of client information.
- Complete other duties as assigned.
QUALIFICATIONS
- Be at least 21 years of age and have a high school diploma or equivalent.
- Hold a valid MN driver’s license and provide proof of motor vehicle insurance with minimum liability limits of $100,000 for each person/$300,000 for each accident.
- Have a clean driving record for the past three years, including passing a driver’s license check and a criminal background check.
- Possess the ability to use GPS systems and basic computer proficiency (email and internet).
PHYSICAL REQUIREMENTS
- Must have the ability to drive, sit, stand, bend, and lift intermittently during working hours.
- Must be able to effectively communicate in spoken and written English.
- Must be able to lift and stow mobility aides, such as wheelchairs, on occasion.
To apply, email your cover letter, resume, and salary requirements to humanresources@helpatyourdoor.org
