POSITION SUMMARY

The Client Transportation Professional provides companionship while transporting clients to and from appointments, visits, events, or errands.  Duties vary by client but may include driving clients to locations, light assistance into and out of vehicles, handling and stowing mobility aides such as walkers or collapsible wheelchairs, and escorting clients into and out of their homes and other buildings. 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required. 

ESSENTIAL JOB FUNCTIONS

To know and fulfill the clients’ requested services, which may include but are not limited to:

• Driving clients to and from appointments, visits, events, or errands
• Providing light assistance in and out of vehicles
• Escorting clients into and out of their homes and other buildings
• Transporting clients in a safe and lawful manner.  This includes the use of seat belts for all passengers and the driver.
• Keeping appointments and adhering to agreed-upon schedules
• Recording time and mileage using the online scheduling system in a timely manner
• Ensuring that all clients are treated fairly with kindness, dignity, and respect
• Following the directives of the clients in helping them to complete their trips
• Reporting any concerns about the client’s health and safety to the organization
• Respecting clients’ personal property rights, maintaining clients’ rights to privacy and confidentiality
• Following established safety precautions in the performance of all duties and report all accidents and injuries to Help At Your Door.
• Observing practices and performing all assigned tasks in accordance with established agency policies and procedures
• Notifying the organization if unable to fulfill a scheduled shift or unable to arrive on time

SPECIFIC REQUIREMENTS

• Must pass driver’s license check and criminal background check
• Must hold a valid MN driver’s license and provide proof of motor vehicle insurance with minimum liability limits of $250,000 Each Person/$500,000 Each Accident.
• Must have a clean driving record for the past three years
• Must have reliable transportation that is appropriate for transporting seniors
• Must have the ability to navigate/use GPS
• Must have the ability to assist clients into and out of the vehicle
• Must have the ability to work independently, be flexible, and follow directions
• Must have basic computer proficiency, i.e. email, internet
• Must be professional in appearance and demeanor
• Must be a minimum of twenty-one years of age
• Must have a high school diploma or equivalent
• Must maintain the confidentiality of client information
• Must have the ability and willingness to work harmoniously with staff and clients
• Must have the ability to listen and relate to older people in a warm, friendly, and non-judgmental manner
• Must have an interest in Help At Your Door’s mission of helping seniors remain at home

PHYSICAL REQUIREMENTS

• Must have the ability to drive, sit, stand, bend, and lift intermittently during working hours
• Must be able to effectively communicate in spoken and written English
• Must be able to lift and stow mobility aides, such as wheelchairs, on occasion

WORKING CONDITIONS/LOCATION

• Works in the Personal Driver’s own vehicle
• May interact with clients, clients’ family members, volunteers, personnel, visitors, etc.